How can we help?
Find answers to common questions about Beyond Pouches, your account and Premium.
Can't find what you're looking for? Contact us and we'll be happy to help.
Contact SupportBrowse by topic
Account & Login
Signing in, login methods and account basics.
Premium & Billing
Subscription, price, renewal and cancellation.
Restore Purchases
Premium not showing up after paying?
Using Beyond Pouches
SOS, Progress, Journey and Mindset explained.
Privacy & Account Deletion
Deleting your account and how we handle data.
Technical Support
Crashes, audio and other technical issues.
Account & Login
Restore Purchases
Using Beyond Pouches
Privacy & Account Deletion
Technical Support
A note on wellness
Beyond Pouches is a wellness and behaviour-change support tool. It is not a medical device and does not provide medical diagnosis or treatment. If you have health concerns or severe withdrawal symptoms, contact a qualified healthcare professional.
Legal
Full details on data, subscriptions and refunds:
Still need help?
Send us a message and include a short description of the problem. Please do not send passwords, payment information or authentication codes.
Contact Supportoffice@beyondpouches.app
When contacting support, it helps to include:
- App version
- iOS version
- Device model
- What you were doing when the issue occurred